How do you bring up a problem at work or a concern at home without sounding like you’re just complaining? And when the problem has to be brought up more than once, how can you avoid being labeled as a “whiner?” Episode 90 of The Communication Guys podcast is “How to Complain Without Whining,” where the Guys give five practical tips for voicing those concerns in a positive and constructive way.
Did you hear about the woman who visited a marina intending to buy a pontoon boat, but left with a yacht instead? We heard the story from Steve Hedrick—the man who sold it to her. Episode 89 of The Communication Guys podcast is “How to Discover What your Customer Really Wants,” where master salesman Steve Hedrick explains how to find out what your customer really desires without sounding pushy, prying, or manipulative.
We live in a time where celebrities and public figures seem to offer public apologies on a weekly basis—and sometimes those apologies sound less-than-convincing. What makes a good apology? It’s a crucial question for both businesses and relationships alike. Episode 88 of The Communication Guys podcast is “How to Apologize,” where the Guys describe the five crucial elements of every thorough, genuine, and satisfying apology.
Are meetings the bane of your business? Do poorly-planned conference room gatherings steal your time and challenge the limits of your endurance? What can you do to get more from a meeting when you’re not the one who’s running it? Episode 87 of The Communication Guys podcast is “How to Keep Meetings from Wasting your Time,” where the Guys describe specific things you can do before, during, and after a meeting to make it more productive.