What can you do when a conversation starts to turn angry or offensive? Today’s Communication Guys podcast is Part 2 of “Crucial Conversations,” where the Guys continue their interview with master trainer Justin Hale from VitalSmarts. In this episode, Justin gives 4 questions to ask yourself that can turn the tide whenever a conversation begins to go bad.

Have you ever had a discussion where the stakes were high, opinions varied, and emotions were running strong? In today’s Communication Guys podcast the Guys interview master trainer Justin Hale from VitalSmarts, the organization responsible for the best-selling book, “Crucial Conversations.” In this two-part interview, Justin explains how you can have a productive discussion even when passions are high.

Who is the most fascinating person you ever met? The world is filled with interesting people with fascinating stories to tell, if we would only take the time to ask and listen. Episode 75 of The Communication Guys podcast is “Everybody Has a Story,” where the Guys give 5 tips for expanding your world by becoming a master story listener.

Would you rather take a stand or take a seat? Your answer to that question reveals a lot about you as a communicator. Episode 74 of The Communication Guys podcast is “Take a Stand or Take a Seat,” where the Guys compare two fundamentally different approaches to communication—and strongly recommend the one our world needs most.